Starbucks

Reviews

• Victor O.

  star star star star star_border 20 July 2026

  I frequent this Starbucks location to study and do work. The layout is okay and the staff is friendly.
  Only complaint is the music selection is terrible. This is not a nightclub.
  Maybe some 'coffee house' music would be great! Especially in the late mornings.

• Scott A.

  star star star_border star_border star_border 9 July 2026

  Service was fast and friendly enough. But we ordered five drinks - four simple iced coffees - that were all not filled up (about a half inch or more below the lid).
  
  The iced Cloud Macchiato was like 3 inches down and barely cold within a couple minutes. The picture I posted has NOT been drunken out of. The foam didn't last at all. That was a $6 drink. I've ordered these drinks before and they aren't like this. The Cloud Macchiato does have the foam go down, but only after you start drinking. Not so fast on it's own.
  
  Both of these issues aren't normal so I wasn't impressed.

• Peter A.

  star star star_border star_border star_border 5 July 2026

  After 10 customers that arrived and ordered after we did, we asked about our drink orders, we were told that the 'stickers' didn't print. (How did we get our food order?)
  
  No acknowledgement or apology.
  
  Bad form store 21373

• Steven L.

  star star star star star 3 July 2026

  Currently, this is my favorite coffee shop in the Mt Juliet/ Nashville area. I have had great customer service here and the best coffee/ drinks here.  A manager talked me into downloading the Starbucks App on my phone from another Starbucks location nearby. But, I use it most of the time for this Starbucks.
  
  I recommend the Starbucks App. It saves time and you save money by getting some drinks for free.  Once you have the App, you can put money on it. Then, you can open the App, choose a location, order a drink and pay for it. Then, you go to that location's drive thru and tell them your name and that you have a mobile order and they give you your drink at window. It's that simple and it's that easy.
  
  Experiences:  I have become a regular here so much that they know me by name. In fact, they even know me by my truck pulling up and before I even say one word, they say " Good morning Steve, we have your drink ready, you can pull on up". It is the simple truth: Now, that is customer service.

• Justin H.

  star star_border star_border star_border star_border 3 July 2026

  Very slow service.  Arrived inside at 1025am, 35 minutes prior to church.  Had to leave without my coffee at 1050am to make church on time.  Out on the $$.